FAQ
HOW CAN I PLACE AN ORDER?
Orders can be placed online at www.rexpeitausa.com
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
MasterCard, Visa, American Express, Discover, Diners.
HOW CAN I GET IN CONTACT WITH REXPEITA USA?
You can email us at info@rexpeitausa.com
HOW MUCH DO REXPEITA USA KIMONOS SHRINK?
Our gis are pre-shrunk. Depending on how you care for and dry your kimono.
WHEN WILL MY ORDER SHIP?
If you place an order before 2:00 PM, PST (excludes weekends and holidays), your order will usually be shipped on the same day (excludes Pre-sale/Pre-order items), unless otherwise stated. Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.
NOTE: This ONLY applies to general apparel items that are in stock. Kimonos and special releases are EXCLUDED. Kimono releases will ship within the estimated time given in the details of the product description.
WHAT SHIPPING OPTIONS DO YOU OFFER?
USPS Priority Mail
CAN I COMBINE MULTIPLE ORDERS TO SHIP TOGETHER?
Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.
RETURN POLICY
If you are not happy with your product, first contact us via email to see if your exchange/return qualifies. Product has to be unused, unworn, and unwashed. Accessories and special order items are non-returnable. Product must be returned within 14 days of receiving. You will be charged a 20% re-stocking fee for all returned items or cancelled orders.  Limited edition items are Final Sale unless faulty or defective.
Buyer will be responsible for return shipping both ways. Email us at info@rexpeitausa.com
WHAT HAPPENS IF I DID NOT RECEIVE MY COMPLETE ORDER OR MY ORDER IS DAMAGED?
If for some reason, you did not receive your order, please contact us via email at info@rexpeitausa.com Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address. In the event a customer would like to reship his/her returned or undeliverable package, customers will be responsible for reshipping charges and applicable fees.